ServiceNow Project Manager

Location: Houston, TX, United States
Date Posted: 11-10-2017
We are seeking a Sr. Project Manager with extensive experience around implementing ServiceNow across a large enterprise.

We need someone who is has experience implementing a robust ServiceNow model with automated Reporting, Metrics, KPI for Service Request Management.

Required Knowledge: 
• Implements and supports full life-cycle integrations 
• Software Asset Management 
• Incident Management 
• Problem Management 
• Change Management 
• Request Fulfillment/ Service Catalog/ Service Request 
• Knowledge Management 
• Configuration Management/CMDB 
• Demand Management 
• Service Level Management 
• Service Reporting 
• Identity and Access Management 
• Release Management 

Job Duties: 
• Develop with an understanding of implication of performance, security and best practices 
for coding and code structure 
• Consult with Enterprise Infrastructure & Application colleagues and end users to propose 
effective, process and solutions to increase and enhance productivity 
• Use scripting tools & ServiceNow functionality to create scripts and automate tasks 
• Perform technical validation and testing to ensure requirements are satisfied with sample 
data 
• Recommend improvements or changes to technical and functional designs where 
appropriate 
• Facilitate creation and testing of future state business processes and script development 
• Load, manipulate and maintain data between Servicenow and other systems; perform scheduled cloning operations 
• Perform regular data audits and resolve identified issues 
• Maintain and support ServiceNow operational functions 
• Repair and recover from hardware or software failures; coordinate and communicate 
with impacted user groups via the SNC Administrator 
• Escalate to vendor and involve them in defect and incident resolution as required 

Qualifications/Required Skills: 

• 3 to 8 years years of management experience as a developer/administrator with leading 1 deployment. Management experience leading IT Service Management teams is REQUIRED or comparable transferable skills 
• An experienced professional who possesses a comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience. 
• Strong understanding of financial analytics and budget management is a plus. 
• Strong verbal and written skills. 
• Strong analytical and problem solving skills. 
• The ability to work well with people from many different disciplines with varying degrees of technical experience. 
• The ability to adapt to a dynamic, rapidly changing business and technical environment. 
• System/Process Automation (Orchestration) experience 
• Experience with Servicenow Integrations with third party applications 
• Understanding of the following ITIL processes and how they are implemented in Service Now 
• Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5 
• ServiceNow Certified Application Developer is a plus 
• ServiceNow Implementer is a plus 
• ServiceNow Certified System Administrator is a plus 
• ITIL certification is a plus
 
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